Build a help center out of short videos.
Most help articles are read with the product open in another tab. A short video next to the app is closer to how people actually learn software. Here is how to build that without a documentation team.
3 min read
01Start with the ten questions support already answers
Look at your inbox. The same handful of “how do I …” questions come back every week. Each one is a video of under a minute. Ten of them cover a surprising share of support requests.
02Give it a structure people can scan
- Categories that match your product’s areas: Getting started, Billing, Team.
- Titles that are the question: “How do I export my data?”
- A search field as soon as you have more than a handful of guides.
- Chapters inside each video for multi-step tasks.
03Let users follow along
A guide is most useful while someone is doing the task. In a clipooo catalog every video can float above the user’s windows, or sit side by side with your app, so they click along step by step.
04Keep it current
A help center dies when the screenshots are older than the interface. Because a clipooo video comes from a one-sentence task, making it again after a redesign means running the task again – not recording from scratch.