Terms of service

This is a translation for your convenience. The German version (clipooo.com/de/terms) is legally binding.

These terms apply to all contracts for the use of clipooo (clipooo.com) between Domenic Wehkamp, Südeschstraße 40, 48429 Rheine, Germany, email: hello@clipooo.com (“we”) and its users (“you”). They apply to consumers and businesses. Deviating terms of users do not apply.

clipooo is an online service that creates videos with the help of artificial intelligence: an AI agent operates a web app you name in a browser on our servers (live studio), an uploaded screen recording is cut and narrated (own recording), a short motion video is designed from a website or an idea description (promo and pitch videos), and videos can be published in a public catalog.

Results are generated automatically. We aim for high quality but do not owe a particular content or design result; texts, voices, designed screens and the selection of steps may contain errors. Please check every video before using it. We may develop clipooo further and change features as long as the core of the agreed service is preserved and the change is reasonable for you.

You need an account. Registering concludes a contract for free use. Paid plans and credit packs are booked in your account; that contract is concluded when you complete checkout with our payment provider Stripe. You must be of age or act with the consent of your legal guardians, keep your credentials secret and tell us about suspected misuse. One free account per person or company.

Free is free and includes 10 credits once. Easy costs €19, Pro €39 and Pro+ €129 per month, or €190, €390 and €1290 per year when paid yearly, and include 150, 500 and 1800 credits per calendar month and the features described for the plan. Credit packs (currently 120 credits for €29 or 400 credits for €79) can be bought on any plan. A launch film we made for your product and offered to you by link can be taken over through that link for a fixed price (currently €15); it is then provided in your account without the watermark. All prices include VAT.

Subscriptions are billed monthly or yearly in advance via Stripe, as chosen, and renew automatically for the same period until cancelled. Unused credits of a month are carried over, up to one month's credits, while the paid plan runs, and expire when it ends; bought credits don’t expire while your account exists. What a video costs in credits is shown before you create it (currently e.g. 10 credits for a tutorial video, 100 credits for a 30-second launch film in one format); the credits are deducted when it is created and refunded automatically if creating it fails. A finished launch film can be changed and re-rendered 2 times for free, then 5 credits each time. Having a finished video reworked from your wish is free 1 time per video, then costs 5 credits (tutorial) or 20 credits (launch film); if a rework fails, the video stays unchanged and the credits are refunded. A monthly subscription can be paused for 1 to 3 months in your settings: nothing is charged and no new credits accrue during the pause, your videos and catalogs stay available, and the subscription then continues automatically.

We announce price changes for running subscriptions by email at least six weeks in advance; they apply from the following billing period, and you can cancel before then.

You can cancel a subscription at any time in your settings, effective at the end of the current billing period. Your videos are not deleted by cancelling, but public catalogs go offline. You can delete your account at any time, which ends the contract immediately and deletes your videos and data; amounts already paid are not refunded pro rata unless the law requires otherwise. The right of both parties to terminate for good cause remains unaffected.

If you are a consumer in the EU, you have the right to withdraw from this contract within fourteen days without giving any reason, starting on the day the contract is concluded. To exercise it, inform us (Domenic Wehkamp, Südeschstraße 40, 48429 Rheine, Germany, hello@clipooo.com) by an unequivocal statement, e.g. an email. If you withdraw, we refund all payments received from you within fourteen days, using the same means of payment. If you requested the services to begin during the withdrawal period, you pay an amount proportionate to what has been provided until you informed us.

For extra videos (digital content and services) the right of withdrawal expires once we have begun performance after you expressly agreed to this and acknowledged that you thereby lose your right of withdrawal; for services it also expires once they have been fully performed under the same conditions. The binding wording and the model withdrawal form are in the German version.

• Only use clipooo for websites, apps, recordings and ideas you hold the rights to or have permission for. Make promo videos only of your own websites or sites you may advertise for.
• Don’t give the AI real credentials of third parties or sensitive data; use test or demo accounts and test data where possible.
• Make sure recordings and videos don’t show personal data of third parties you have no legal basis to process and publish.
• Don’t create or publish unlawful, misleading or offensive content or content that infringes third-party rights.
• Don’t circumvent protective measures of websites you aren’t authorised for, or put excessive load on other systems.
• Don’t circumvent quotas and limits, e.g. with several free accounts or automated creation of videos, and only access clipooo through its intended interfaces.

Rights to your content (website, app, recordings, texts, logos) stay with you. You grant us the simple rights, limited to the term of the contract, that we need to provide the service. For the videos, subtitles and texts created for you, you receive a transferable right of use unlimited in time and place, for any purpose including commercial ones. Videos from the free plan may contain a “Made with clipooo” notice that you may not remove. Automatically generated content may not be protected by copyright. clipooo’s software, design and templates remain ours.

Videos are kept while they are used: on paid plans (and for former paying users) we delete a video after six months without activity, on the free plan after one month, and email you beforehand. Download videos you need permanently. Uploaded raw recordings are deleted once the video is made; uploads may be up to 10 minutes and 500 MB.

We aim for uninterrupted operation but cannot guarantee it. Maintenance, security updates and disruptions at service providers (AI, voice or payment services) may temporarily limit use.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and within the scope of a guarantee. For slightly negligent breaches of essential contractual obligations, our liability is limited to the typical, foreseeable damage; otherwise liability for slight negligence is excluded. You are responsible for the content you create and publish with clipooo.

If third parties make claims against us because you culpably breached section 7 or infringed their rights, you indemnify us against these claims including reasonable legal costs.

How we process personal data is described in our privacy policy at clipooo.com/privacy. On request we conclude a data processing agreement.

We may change these terms for the future for an objective reason and will email you at least six weeks before changes take effect. Changes affecting the balance of price and service, or otherwise significantly disadvantaging you, only take effect with your express consent. If you don’t agree to a change, you can terminate the contract before it takes effect.

German law applies, excluding the UN Convention on the International Sale of Goods; for consumers only insofar as this doesn’t remove the protection of mandatory provisions of the country of their habitual residence. For merchants and legal entities under public law, the place of jurisdiction is Rheine, Germany. We are neither willing nor obliged to take part in dispute resolution before a consumer arbitration board. Should a provision be invalid, the rest remain valid.